Job Information

  • Control and manage the reception of cases, tickets or calls for customer service.
  • Control, assign and dispatch service cases to technical staff.
  • Monitor compliance with SLAs (Service Level Agreement / Service Level Agreements).
  • Complete and close respectively the services effectively completed by technical personnel.¬†Interaction
  • Responsible for multiple accounts of considerable size and / or criticality.
  • Proactive collaborator, expert in the field.

Job Experience

  1. Extensive knowledge in Word, Excel and porwer point and CRM software (Customer Relationship Management / customer service and control application).
Job Category: Operations
Job Type: Full Time
Job Location: DUBAI
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